MinCykel connects bike owners with renters. Here is exactly what we check, what we do not, and what to do when something goes wrong.
Every bike owner confirms their email address and phone number before they can be paid. Some owners have also completed an identity check or are listing as a registered company. On each listing we show only the checks that were actually performed — we never display a generic “verified” badge.
MinCykel is a marketplace, not an insurer, and does not provide insurance cover itself. Owners are required to hold insurance that covers their bike for rental use and to have that documentation on file. Listings show “Insurance on file” when that documentation exists.
Payments are processed by Stripe. MinCykel never sees or stores your card details, and owners are paid into their own Stripe account. A booking is only confirmed after Stripe confirms the payment server-side — never from a browser redirect alone.
At pickup, both the renter and the owner take photos of the bike and go through a short safety checklist together, and both confirm the handover before the rental starts. The same happens at return. These timestamped records are what we use if there is ever a dispute about condition.
Only renters who actually booked and paid for a bike can review it, and each booking allows one review of the bike and one of the owner. Ratings are shown only once real reviews exist.
Every active booking has a “Report an issue” action for mechanical problems, accidents, theft, being unable to return the bike, or a safety concern. Each report creates a timestamped record linked to the booking and both people, so our support team can follow it up.
If someone is hurt or in danger, call 112 first — that is the emergency number in Sweden and across the EU. Report a stolen bike to the police, then tell us through your booking so we have the report on file. Contact MinCykel support afterwards; we cannot replace emergency services.
Message the other person from your booking page first — most questions are solved there. For anything else our support team is available at support@mincykel.com, and free cancellation applies up to 24 hours before pickup.